1. Overview
This Refund Policy applies to all purchases made through Ascension — The Brand Migration System, operated by Business Bishop Solutions – FZCO ("Company"). By making a purchase, you agree to this policy. Please read it carefully before completing any transaction.
2. Professional Consultation Fee — $2,000
The $2,000 Professional Consultation fee is strictly non-refundable under any circumstances. This applies regardless of:
• A change of mind before or after booking.
• Inability to attend (including personal or business emergencies).
• Dissatisfaction with the outcome of the session.
• A decision not to proceed with any programme following the consultation.
Rescheduling: You may reschedule your session once, provided you give a minimum of 48 hours' notice before the scheduled session time. Requests within 48 hours, or failure to attend without notice, forfeit the session with no credit or refund. A second reschedule is not permitted.
Consultation Credit: If you enrol in the Platinum Programme within 12 months of your consultation date, the full $2,000 is credited against your Platinum fee. This credit is non-transferable and applies once only.
3. Programme Deposits
Deposits paid to secure a place on the Gold, Platinum, or Diamond programme are non-refundable once processed. Deposits confirm your enrolment and trigger the preparation of your programme materials.
If your application is declined after a deposit has been paid in error, a full refund of the deposit will be issued within 10 business days.
4. Programme Balance Payments
Balance payments made by bank wire transfer are non-refundable once access to programme materials has been granted. If you wish to withdraw from a programme before materials have been released, please contact us at hello@premiumvaluesolutions.biz and we will review your request on a case-by-case basis.
We do not offer pro-rata refunds for partial programme completion.
5. Statutory Rights
Nothing in this Refund Policy limits or excludes any statutory rights you may have under applicable consumer protection legislation, including (where relevant):
• The Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2).
• The Consumer Rights Act 2015 (United Kingdom).
• Applicable EU consumer protection directives.
If a mandatory statutory right to a refund applies in your jurisdiction, we will honour that right in accordance with the law.
6. Requesting a Refund
To submit a refund request or query, please contact:
hello@premiumvaluesolutions.biz
Please include your full name, email address, the product or programme purchased, and the reason for your request. We will acknowledge your email within 2 business days and respond with a decision within 10 business days.
7. Chargebacks
We take chargebacks seriously. If you initiate a chargeback with your card issuer without first contacting us in good faith to resolve a dispute, we reserve the right to provide evidence of the transaction and these terms to the card issuer, and to permanently suspend your access to the Platform.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction. Updated versions will be posted on the Platform with a revised "Last Updated" date.